Returns

You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase

Non-Returnable Items

• Custom or personalized jewelry
• Items marked as final sale
• Gift cards
• Items showing signs of wear or damage caused by the customer

Exchanges

We gladly accept exchanges within 30 days of delivery. If you would like to exchange your item for a different size, style, or product, please contact us at sales@clayfinejewelry.com to initiate the process.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that original shipping costs are non-refundable.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at sales@clayfinejewelry.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service for returns over $75.