Refund policy

We offer a 30-day return policy on most items. To be eligible for a return, your item must be unused, in the same condition that you received it, in its original packaging, and accompanied by proof of purchase.

Non-returnable items: custom or personalized jewelry, items marked as final sale, gift cards, and items showing signs of wear or damage caused by the customer.

Exchanges: We gladly accept exchanges within 30 days of delivery. Contact us at sales@clayfinejewelry.com to initiate the process.

Refunds: Once we receive and inspect your return, we will notify you of approval or rejection. If approved, your refund will be processed to your original payment method within 5–10 business days. Original shipping costs are non-refundable.

Damaged or Defective Items: Contact us immediately at sales@clayfinejewelry.com with photos. We will arrange a replacement or full refund at no cost to you.

Return Shipping: Customers are responsible for return shipping costs unless the item is defective or we made an error.